NYX GLOBAL LLC Refund Policy

Last Updated: August 30, 2025

We value our clients and aim to provide fair and transparent refund terms for our marketing and design services.

1. Service Subscriptions

• Monthly subscriptions (e.g. Social Media Management or Design Packages) are refundable if cancelled before the start of the service month.
• If work has already started for the month, we may issue a pro-rata refund for the unused portion of services not yet delivered.

2. One-time Projects & Sprints

• Deposits for project work (e.g. branding or custom campaigns) are non-refundable once work begins, as resources are allocated immediately.
• If a project is cancelled before kickoff, we will refund any amounts paid, less administrative fees if applicable.

3. How Refunds Are Issued

• Approved refunds will be processed back to the original payment method used at checkout.
• Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card provider.

4. Requesting a Refund

To request a refund, please contact us with your payment details and reason for the request:

📧 hello@nyxgloballlc.com